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As the eGovernment initiatives are implemented, Public Sector organisations are presented with new challenges involving much more than just delivering services to citizens and businesses electronically. They must change the way services are delivered, by providing them in a manner which is most convenient for the citizen or business user, and also improve the quality of the services provided. This in combination with the drive towards economic globalisation, governments are demanding fast, reliable and competitive services. As a consequence the government sector is undergoing fundamental change and more than ever needs access to specialist knowledge and expertise
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